Terms of Use
Last Updated: October 16, 2026
Please read these Terms of Use (the “Terms”) and our Privacy Notice (located at https://playingfield.ai/privacy-policy) (“Privacy Notice”) carefully because they govern your access to and use of web, desktop and mobile applications, and any related technology through which Playing Field, Inc. (“Playing Field,” “we,” “us,” “our”) makes the Services (as defined below) available to you (collectively, the “App”).
1.Agreement to Terms. By accepting these Terms or by accessing or using the App (including by uploading, accessing or sharing any Customer Information, as defined below), you agree to be bound by these Terms. If you don’t agree to be bound by these Terms, do not use the App. You may access and use the App only if you are an employee, contractor or other individual employed or engaged by a customer of Playing Field that has entered into a master services agreement with Playing Field ( “Company”), and only to perform your duties for Company. Company’s administrators may set, restrict or remove your access. “You” and “your” refer to you as an individual user of the App.
2.Scope of Terms; Relationship to Customer Agreement. The App is how you access and use Playing Field’s proprietary business intelligence platform (the “Services”), which Playing Field provides to Company pursuant to a separate master services agreement, order form(s) and any data processing agreement between Playing Field and each customer (collectively, the “Customer Agreement”). These Terms govern only your access to and use of the App. These Terms do not govern the Services themselves, which are provided solely pursuant to, and governed exclusively by, the applicable Customer Agreement. In the event of any conflict between these Terms and a Customer Agreement, the Customer Agreement will control with respect to the Services and the rights and obligations of Playing Field and Company, and these Terms will control with respect to your access to and use of the App. Accordingly, the scope of these Terms is limited to: (i) your rights and obligations with respect to Customer Information and other materials made available through the App; and (ii) your right to access and use the App. These Terms do not supersede, modify, or otherwise affect the terms of the Customer Agreement, or any confidentiality or other agreement between you and Playing Field, or any employment, confidentiality or other agreement or policy between you and Company. If these Terms conflict with any such agreement or policy (other than the Customer Agreement, which is addressed above), the provision that is more protective of Playing Field’s and its customers’ Confidential Information (as defined in the Customer Agreement) will control, to the extent permitted by applicable law.
3.Privacy Notice. Please review our Privacy Notice, which also governs your use of the App, for information on how we collect, use and share your information.
4.Changes to these Terms or the App. We may update the Terms from time to time in our sole discretion. If we do, we’ll let you know by posting the updated Terms on the App, by asking you to accept them when you next sign in, and/or by sending other communications. It’s important that you review the Terms whenever we update them or you access or use the App. If you continue to use the App after we have posted updated Terms, it means that you accept and agree to the changes. If you don’t agree to be bound by the changes, you may not use the App anymore. Because the App is evolving over time, we may change or discontinue all or any part of the App, at any time and without notice, at our sole discretion.
5.Materials You Provide.
(a)Customer Information. The App may enable you to upload, view, access, modify, share and store files, documents, data, records and other materials and documentation provided by or on behalf of Company, and to view information generated by the Services in response to those materials (collectively, “Customer Information”). As between Playing Field and Company, and as provided in the Customer Agreement, Company owns and retains all right, title and interest in and to its Customer Information, subject to Playing Field’s rights under the Customer Agreement, and Playing Field owns its intellectual property rights (including in and to the App). You do not acquire any ownership interest in, or any license to, any Customer Information by accessing it through the App. You agree to promptly provide any additional information reasonably requested by Playing Field when submitting Customer Information through the App.
(b)Permitted Use of Customer Information. You may access and use Customer Information only as necessary to perform your duties as designated by Company in connection with the Services, and only in accordance with these Terms, the Privacy Notice, and the applicable Customer Agreement (including, where it applies, its data processing terms). Playing Field’s own rights to use Customer Information, including to operate, maintain and improve the Services, to train, fine-tune and test its artificial intelligence and machine learning models, and to derive and use Service Information (as defined in the Customer Agreement), are set out in the applicable Customer Agreement. You may not use Customer Information for any of those purposes or submit Customer Information to any third-party artificial intelligence tool or model (other than through an integration that Playing Field makes available and Company has enabled), unless Playing Field and Company have expressly authorized you to do so in writing.
(c)Your Responsibility for Materials You Submit. You are responsible for all Customer Information and other content that you upload, submit or otherwise make available through the App (“Submitted Materials”). You represent and warrant that you have (and will have) all rights and authority from Company necessary to submit the Submitted Materials and make them available to Playing Field as contemplated by the Customer Agreement. You will ensure that (i) Submitted Materials are accurately entered or transcribed and are not knowingly false, misleading or incomplete; (ii) you are authorized by Company and Playing Field to submit them through the App; and (iii) neither your Submitted Materials, nor your submission of them, will knowingly infringe, misappropriate or violate a third party’s intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation or the Customer Agreement.
(d)Retention and Deletion of Customer Information. Playing Field retains and deletes Customer Information as provided in the applicable Customer Agreement. You may delete or modify Customer Information only through the App’s ordinary functions, as permitted by your role and Playing Field’s procedures. You may not copy, download, export or store Customer Information outside the App except as permitted by the App’s functionality and authorized by Company, or as expressly authorized by Playing Field, and you must promptly return or delete any Customer Information in your possession when your access to the App ends or when directed to by Playing Field or Company.
6.General Prohibitions and Playing Field’s Enforcement Rights. You agree not to do any of the following:
(a)Post, upload, publish, submit or transmit any Submitted Materials that: (i) infringe, misappropriate or violate a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy; (ii) violate, or encourage any conduct that would violate, any applicable law or regulation or would give rise to civil liability; (iii) are fraudulent, false, misleading or deceptive; (iv) are defamatory, obscene, pornographic, vulgar or offensive; (v) promote discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (vi) are violent or threatening or promote violence or actions that are threatening to any person or entity; or (vii) promote illegal or harmful activities or substances;
(b)Use, display, mirror or frame the App or the Services or any individual element within them, Playing Field’s name, any Playing Field trademark, logo or other proprietary information, or the layout and design of any page or form contained on a page, except as necessary to perform your duties for Company or with Playing Field’s express written consent;
(c)Sell, resell, sublicense, publish, distribute, reproduce, assign, transfer, rent, lease or loan any portion of the App or the Services to any other person or entity;
(d)Avoid, bypass, remove, deactivate, impair, descramble or otherwise circumvent any technological measure implemented by Playing Field or any of Playing Field’s providers or any other third party (including another user) to protect the App;
(e)Attempt to access or search the App or the Services, or download content from the App, using any engine, software, tool, agent, device or mechanism (including spiders, robots, crawlers, data mining tools or the like) other than the software and/or search agents provided by Playing Field or other generally available third-party web browsers;
(f)Send any unsolicited or unauthorized advertising, promotional materials, email, junk mail, spam, chain letters or other form of solicitation;
(g)Use any meta tags or other hidden text or metadata utilizing a Playing Field trademark, logo, URL or product name without Playing Field’s express written consent;
(h)Use the App, or any portion thereof, for any purpose other than performing your duties for Company (including for your own benefit or for the benefit of any third party other than Company), or in any manner not permitted by these Terms;
(i)Attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the App or the Services, or copy, modify or create any derivative work of any portion of the App or the Services;
(j)Use the App, the Services, any information generated by the Services, or any materials or data made available through the App, to train, develop or improve any artificial intelligence or machine learning model (including through model distillation or model scraping), or otherwise attempt to extract or replicate the models, prompts or underlying logic of the Services, except as expressly authorized by Playing Field in writing;
(k)Access, view, use or disclose any data or materials relating to any customer account (including any customers of Company) that you have not been authorized to access, or otherwise outside the scope of your duties;
(l)Share your App credentials (including passwords, API keys and access tokens) with any other person, or allow any other person to access the App using your credentials;
(m)Interfere with, or attempt to interfere with, the access of any user, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, or mail-bombing the App;
(n)Collect, export or store any personal information made available through the App outside the App, except as authorized by Company and permitted by the applicable Customer Agreement and applicable law;
(o)Impersonate or misrepresent your affiliation with any person or entity;
(p)Violate any applicable law or regulation, any Customer Agreement, the Privacy Notice or any Playing Field policy applicable to your use of the App; or
(q)Encourage or enable any other individual to do any of the foregoing.
Playing Field may monitor access to and use of the App, and may review, edit or remove any Submitted Materials or other content, for the purpose of operating the App, protecting customers’ data and Confidential Information, ensuring compliance with these Terms, any Customer Agreement and Playing Field’s policies, and complying with applicable law or other legal requirements, in each case in accordance with applicable law and the Privacy Notice. We reserve the right, but are not obligated, to remove or disable access to any content, including Submitted Materials, at any time and without notice, including, but not limited to, if we, at our sole discretion, consider it objectionable or in violation of these Terms. We have the right to investigate violations of these Terms or conduct that affects the App. We may also consult and cooperate with law enforcement authorities to prosecute individuals who violate the law. Violation of these Terms may result in suspension or termination of your access to the App and, where applicable, notice to Company, which may take action in accordance with applicable law and its own policies.
7.Third-Party Services and Resources. The App may allow you to interface with, access or use third-party services, products, technology, content, websites or other resources (“Third-Party Services”). Playing Field does not provide any aspect of the Third-Party Services and is not responsible for the content, products or services on or available from them, or for any compatibility issues, errors or bugs in the App or the Services caused in whole or in part by any Third-Party Services or any update or upgrade to them. You will use Third-Party Services in connection with the App only as authorized by Playing Field and Company and in accordance with these Terms and the applicable Customer Agreement, and you remain responsible for your use of them.
8.Termination. We may suspend, limit or terminate your access to and use of the App, including suspending access to or terminating your account, at our sole discretion, at any time and without notice to you, including if we reasonably suspect that the App is being used in violation of applicable law or these Terms or in an unauthorized or fraudulent manner, or if we determine that your use of the App creates a risk to the App, to the data and materials made available through the App or to Playing Field’s customers. Your access will end automatically when you cease to be an authorized user of the App, including upon the end of your employment or engagement with Company or the expiration or termination of the Customer Agreement. Company’s administrators may also suspend or remove your access at any time. Upon any termination, discontinuation or cancellation of the App or your account, you will immediately stop using the App and promptly return or destroy any Confidential Information in your possession or control in accordance with the instructions of Playing Field or Company, and Sections 5 through 12, Section 13(b) and Section 14 will survive.
9.Warranty Disclaimers.
(a)General. THE APP IS PROVIDED “AS IS,” WITHOUT ANY WARRANTY WHATSOEVER. WITHOUT LIMITING THE FOREGOING, WE EXPLICITLY DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. We make no warranty that the App will meet your requirements or be continuously available, error-free, secure or free from bugs or other technical defects, or that all defects in the App will be corrected. We make no warranty regarding the quality, accuracy, timeliness, truthfulness, completeness or reliability of any information or content on the App.
(b)AI Output. The Services and the App may use artificial intelligence and machine learning technologies operated by Playing Field on the backend to process Customer Information and other inputs and generate information, analysis, summaries, or other content (including revenue attribution information) that may be made available to you through the App (“Output”). Due to the non-deterministic nature of large language models, Output may not be unique and the Services or the App may generate the same or similar Output for other customers or third parties. GIVEN THE PROBABILISTIC NATURE OF MACHINE LEARNING, THE SERVICES OR THE APP MAY IN SOME SITUATIONS PRODUCE OUTPUT THAT IS INACCURATE, INCORRECT, OFFENSIVE OR OTHERWISE UNDESIRABLE. THE ACCURACY, QUALITY AND COMPLIANCE WITH APPLICABLE LAW OF THE OUTPUT ARE DEPENDENT UPON AND COMMENSURATE WITH THAT OF THE MATERIALS AND OTHER INPUTS PROVIDED AND COMPANY’S COMPLIANCE WITH THE APPLICABLE CUSTOMER AGREEMENT, AND SUBJECT TO SECTION 11(b), PLAYING FIELD WILL NOT HAVE ANY LIABILITY OR RESPONSIBILITY TO YOU OR ANY OTHER PERSON OR ENTITY FOR ANY LOSS OR DAMAGES RELATING TO OR ARISING FROM THE INPUTS, THE OUTPUT OR THEIR USE. You will evaluate the content, nature, tone and accuracy of any Output as appropriate for the applicable use case, including by using human review of the Output, before relying on it or providing it to any third party.
10.Responsibility for Your Use. You are responsible for your compliance with these Terms and for all activity that occurs under your App credentials. Playing Field’s and Company’s respective defense and indemnification obligations relating to the Services, including with respect to third-party claims involving Submitted Materials, are governed solely by the applicable Customer Agreement.
11.Limitation of Liability.
(a)TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PLAYING FIELD NOR ITS SERVICE PROVIDERS INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE APP WILL BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOST PROFITS, LOST REVENUES, LOST SAVINGS, LOST BUSINESS OPPORTUNITY, LOSS OF INCOME, DATA OR GOODWILL, BUSINESS OR SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE OR THE COST OF SUBSTITUTE SERVICES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE APP, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT PLAYING FIELD OR ITS SERVICE PROVIDERS HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.
(b)NOTHING IN THESE TERMS EXPANDS OR LIMITS PLAYING FIELD’S LIABILITY TO COMPANY, WHICH IS GOVERNED EXCLUSIVELY BY THE APPLICABLE CUSTOMER AGREEMENT.
(c)THE EXCLUSIONS AND LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN PLAYING FIELD AND YOU, AND APPLY TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW BUT DO NOT LIMIT ANY RIGHT OR REMEDY YOU MAY HAVE UNDER APPLICABLE LAW THAT CANNOT BE LIMITED BY CONTRACT.
12.Governing Law and Forum Choice. These Terms will be governed by and construed in accordance with the laws of the State of California, without giving effect to any principles of conflict of laws that would lead to the application of the laws of another jurisdiction. Any legal action or proceeding arising under these Terms will be brought exclusively in the state courts located in San Francisco County, California or the federal courts located in the Northern District of California, and you and Playing Field each waive any objection to jurisdiction and venue in such courts.
13.Rights and Terms for App.
(a)Rights in App Granted by Playing Field. Subject to your compliance with these Terms, Playing Field grants to you a limited, non-exclusive, non-transferable license, with no right to sublicense, to access and use the App, including to download and install a copy of the mobile application on a mobile device that you own or control and to run such copy, solely to perform your duties for Company. Except as expressly permitted in these Terms, you may not: (i) copy, modify or create derivative works based on the App; (ii) distribute, transfer, sublicense, lease, lend or rent the App to any third party; (iii) reverse engineer, decompile or disassemble the App; or (iv) make the functionality of the App available to multiple users through any means. Playing Field reserves all rights in and to the App not expressly granted to you under these Terms.
(b)Accessing App from App Store. The following terms apply to any App accessed through or downloaded from any app store or distribution platform (like the Apple App Store or Google Play) where the App may now or in the future be made available (each an “App Provider”). You acknowledge and agree that:
These Terms are concluded between you and Playing Field, and not with the App Provider, and Playing Field (not the App Provider) is solely responsible for the App.
The App Provider has no obligation to furnish any maintenance and support services with respect to the App.
In the event of any failure of the App to conform to any applicable warranty, you may notify the App Provider, and the App Provider will refund the purchase price for the App to you (if applicable) and, to the maximum extent permitted by applicable law, the App Provider will have no other warranty obligation whatsoever with respect to the App. Any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be the sole responsibility of Playing Field.
The App Provider is not responsible for addressing any claims you have or any claims of any third party relating to the App or your possession and use of the App, including, but not limited to: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.
In the event of any third-party claim that the App or your possession and use of the App infringes that third party’s intellectual property rights, Playing Field will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim to the extent required by these Terms.
The App Provider, and its subsidiaries, are third-party beneficiaries of these Terms as related to your license to the App, and that, upon your acceptance of the Terms, the App Provider will have the right (and will be deemed to have accepted the right) to enforce these Terms as related to your license of the App against you as a third-party beneficiary thereof.
You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a terrorist-supporting country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
You must also comply with all applicable third-party terms of service when using the App.
14.General Terms.
(a)Reservation of Rights. Playing Field and its licensors exclusively own all right, title and interest in and to the App, including all associated intellectual property rights. No rights are granted to you hereunder (whether by implication, estoppel, exhaustion or otherwise) other than a limited, non-exclusive, non-transferable right to access and use the App, for as long as you are an authorized user, solely to perform your duties for Company. You acknowledge that the App is protected by copyright, trademark, and other laws of the United States and foreign countries. You agree not to remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the App.
(b)Entire Agreement. These Terms constitute the entire and exclusive understanding and agreement between Playing Field and you regarding the App, and these Terms supersede and replace all prior oral or written understandings or agreements between Playing Field and you regarding your use of the App (but do not supersede or modify the agreements and policies described in Section 2). If any provision of these Terms is held invalid or unenforceable by a court of competent jurisdiction, that provision will be enforced to the maximum extent permissible and the other provisions of these Terms will remain in full force and effect. Except where provided by applicable law in your jurisdiction, you may not assign or transfer these Terms, by operation of law or otherwise, without Playing Field’s prior written consent. Any attempt by you to assign or transfer these Terms absent our consent or your statutory right will be null. Playing Field may freely assign or transfer these Terms without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors and permitted assigns.
(c)Notices. Any notices or other communications provided by Playing Field under these Terms will be given: (i) via email; or (ii) by posting to the App. For notices made by email, the date of receipt will be deemed the date on which such notice is transmitted.
(d)Waiver of Rights. Playing Field’s failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of Playing Field. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise.
(e)Export Laws. You will comply with all export control and sanctions laws and regulations of the United States that apply to your access to and use of the App. You will not access or use the App, or use, export or re-export the Services, any software, any Customer Information or any technical data related to them, in violation of those laws or for any purpose they prohibit, including nuclear, chemical, or biological weapons proliferation, missile systems or technology, or restricted unmanned aerial vehicle applications.
15.Contact Information. If you have any questions about these Terms or the App, please contact Playing Field at hello@playingfield.ai.